Mission option

Post Reply
roquej
Posts: 3
Joined: Mon Jul 17, 2017 6:02 am

Mission option

Post by roquej » Mon Jul 17, 2017 6:19 am

As you can see from the screenprint #1 in the provided link, on the equipment control page there are four (4) devices showing. If you turn the second one, Cleaner, ON the device turns ON, but option no longer shows. The only way to get it back is to reboot the Autelis device.

Any suggestions on how to correct?

The third print screen all the version info.

JP

https://drive.google.com/drive/folders/ ... sp=sharing
autelis
Site Admin
Posts: 1123
Joined: Tue Nov 30, 2010 1:02 pm

Re: Mission option

Post by autelis » Mon Jul 17, 2017 12:51 pm

Thanks for your post. Can you tell us what your model (PS-4?) and Jandy firmware version is? You can find the firmware version in the keypad interface under help/diagnostics.
Autelis.com Staff
roquej
Posts: 3
Joined: Mon Jul 17, 2017 6:02 am

Re: Mission option

Post by roquej » Mon Jul 17, 2017 3:15 pm

Thank you for the prompt response:

Model B0029226
Type RS-4 Only
Firmware T.2

JP
autelis
Site Admin
Posts: 1123
Joined: Tue Nov 30, 2010 1:02 pm

Re: Mission option

Post by autelis » Mon Jul 17, 2017 4:15 pm

Thanks for the information. Can you please load /status.xml in your browser and view source and post the difference with cleaner on and off?

You can also email to us at cs at autelis.com
Autelis.com Staff
roquej
Posts: 3
Joined: Mon Jul 17, 2017 6:02 am

Re: Mission option

Post by roquej » Mon Jul 17, 2017 6:43 pm

thank you again. I sent the requested information to the cs email provided.

JP
Post Reply